Refund policy
At Kin Home Store, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Free Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused
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With tags attached
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In its original packaging
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Accompanied by proof of purchase or receipt
How to Start a Return
To start a return, please contact us at:
Please note:
Items returned without first requesting a return will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately at kinhome.store@gmail.com so we can make it right as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods
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Custom or personalized products
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Personal care items
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to exchange an item is to return the original item first. Once your return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must still be:
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Unused and unworn
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In original packaging
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With tags attached
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Thank you for shopping with Kin Home Store!